01
One-Tap or Full Booking
Immediate Booking dispatches a BLS ambulance to your location right away — set the hospital later. Use it when every second matters.
The booking journey,
screen by screen.
How a patient books an ambulance on AmbuGo — from a one-tap emergency dispatch to tracking, cancelling, paying, and everything in between. Tap-by-tap, exactly as it looks in the app.
Book a ride
From one-tap emergencies to a full booking with the right vehicle and route.
02
Choose Ambulance Type
Mini Transport, Advanced (ALS) or ICU Ventilator. Toggle a helper and leave notes for the crew.
03
Set Pickup & Drop
Pickup auto-detected on the map. Tap to choose a destination — or a nearby hospital in one tap.
04
Add a Helper
Optional extra crew to assist patient boarding — ₹500–700 added transparently to the estimate.
05
Review & Confirm
Live route, distance and a clear fare range before you commit. Confirm & Book.
Match & track
Watch the ambulance get assigned and follow every detail of the trip.
06
Finding Your Ambulance
Live search with your trip number. Call the team to speed things up, or cancel anytime.
07
Trip Details
Pickup, destination, distance, duration and estimated fare — hold to share with family.
08
Immediate Trip Details
For one-tap bookings: current location as pickup, destination confirmed while en route.
Cancel if needed
Plans change — cancelling is free and clearly confirmed.
09
Cancel — No Charges
Change of plans? Cancel without charges, call customer care, or keep the trip.
10
Trip Cancelled
Clean, reassuring confirmation — cancelled successfully, no surprises.
Arrive & pay
A transparent fare, simple payment, and an instant receipt.
11
Trip Completed
Total fare, route summary, distance and duration at a glance the moment you arrive.
12
Pay & Receipt
Pay by UPI/QR or cash, and download a PDF receipt for your records.
Your account
The details that help responders help you, faster.
13
Your Profile
Name, verified mobile, email and emergency details — so paramedics can give better care.